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I am often asked by my clients when approached about my coaching and training programs WHY they have so many concerns about individuals on their team. They mention that they are always recruiting, that they spend hours – when in fact they don’t, they often recruit family members of current staff and when I ask…
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We hear a lot about the need for consumers to support local businesses; shopping with them and purchasing from them, especially in these tough times. My question is, what are businesses doing in local areas like small towns, communities and shopping districts to create customer loyalty to the total shopping area? Are they working together…
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I spent the weekend working with one of my Hotel venue partners, they are performing really, really well. Their accommodation is running at nearly a hundred percent, they have a full house every night with 600 guests in the restaurant, whilst operating with a team that’s limited in numbers due to the pressure of trying…
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Yesterday, I was running a workshop for one of my clients to present all of their results from their latest round of customer research to the team – including the customer feedback. I always present to the leaders first and then I have a one-hour session with the front-line team members. Yesterday we did two…
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If you asked each individual leader within your team to go away and write down step by step exactly how they would deliver feedback. Do you know what they would come back and show you? Would they all say the same thing or would there be lots of differences (variation) In my experience working with leadership teams…
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I have had the privilege of training 1000’s of leaders around the world in how to coach. In at least 90% of these coaching sessions, the single biggest learning for them is not to be a teller. I found that most of them would have sworn that they don’t just tell that they engage the…
