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Leeanne Dick

Near Enough Is Never Good Enough

by Leeanne Dick

In every organisation, there’s a momentwhere you realise that “near enough is good enough” has quietly become the norm. I saw it firsthand in the theatre company I’m involved with. For years, productions were rated as “fine.” The audience weren’t unhappy – but they weren’t rushing out to tell their friends either. And some people…

If In Doubt, Communicate.

by Leeanne Dick

If in doubt, communicate. It’s a rule I wish more businesses would take seriously because communication is about morethan information, it’s about respect. Especially when you’re delivering bad news, it’s alwaysbetter for your customers to hear it from you first so they don’t feel blindsided. That one principlewould have made all the difference in what…

Lead. Empower. Inspire. Win.

by Leeanne Dick

In this article I wanted to share an example of a prinicple that I am passionate about ‘Setting Your Team Up To Win’ and how we can implement this process when leading teams in other areas of life, as we do in business. When our team wins, we win. My daughter and I are directing…

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Building and Nurturing Team Loyalty: The Emotional Bank Account Approach

October 11, 2023 By Craig Cherry

In last week’s article I discussed Building and Nurturing Customer Loyalty: The Emotional Account Approach and ended by pointing out that it’s important to note, the emotional bank account applies to all areas of life. In this article I wanted to prompt you the reader to take some time to think about your employees, your…

A Lesson In Complete Customer Experience

July 12, 2026 By Craig Cherry

Peppers Silo Hotel in Launceston is a ten‑out‑of‑ten experience from the moment you arrive to the moment you leave. No “it was good, but…” No compensating for one weak spot with another strength. Just excellence, end to end. My wife and I drive two hours from Hobart to stay there, and it’s worth it every…

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