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The Loyalty Zone

Be in the World of Your Customer

by The Loyalty Zone

Right now, in the current global situation, it can be easy to think the rules of building a successful business has changed.  While much has changed in the way we work, some for the better, keeping the customer at the centre of your business has not changed and is more important than ever. While much…

Checking in With Your Team

by The Loyalty Zone

Checking in with your team is a great way for leaders to gain a clear understanding about their team. It provides the time to discuss any questions, concerns or ideas and problem solve on the spot. In last week’s update, we explored ways to set your team up for success through asking key questions before…

4 Ways to Set Your Team up for Success

by The Loyalty Zone

Setting your team up for success doesn’t happen overnight. It’s a daily occurrence of the team working together and being clear about the goals you want to accomplish. A manager or owner of a business is motivated to see the business succeed.  Other people that work within the business may not be as motivated or…

Giving Feedback: Catching People Doing Something Right

by The Loyalty Zone

Hearing the words “Can I give you some feedback?” can send us into a panic. This is because when we receive feedback, it’s usually when things are going wrong. I’m certain you can recall many times in your career where you have been given feedback in some form, whether positive, negative or constructive.  The intention…

Developing Service Standards

by The Loyalty Zone

There is a science and an art to developing service standards. Customer experience is largely subjective and based on feelings. This means that you can’t be too prescriptive and specific with your service standards, because they will sound artificial and scripted. And you can’t make them too loose and vague, because they won’t be useful…

Identify Your Net Promoters

by The Loyalty Zone

Customer experience is one of the hottest buzzwords in business these days.

And it should be.

If you don’t know what your customers are saying about their experience with you, how can you make improvements?

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Motivation

November 9, 2019 By The Loyalty Zone

Natural motivation is the outcome of doing something you really like to do. You can stay motivated for long periods of time, and time passes by very quickly. Each of us has our own passions and interests, we don’t need encouragement to get motivated as we are energised naturally. For me, I don’t need to…

Staff Loyalty: Your Secret Ingredient for Success

September 4, 2019 By The Loyalty Zone

Have you ever walked into a store and seen a teenager at the register? What image comes into mind? Unfortunately, it’s far from inspiring. You might see eyes drooping; no smile; saying the right things but not really meaning it; maybe even checking their phones for messages; counting down the hours. It’s a sight we…

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