The concept of “10 out of 10 or nothing” is about doing something perfectly. It’s not just an empty saying. It’s a focus, a belief, a way of living, and a way of operating your business. One of the first steps to deliver a 10 out of 10 service is to research your customers and […]
What Makes You Stand Out?
If you’re in business, you may have found yourself researching strategies to make your business stand out. You may even have searched on the internet and found results like 7 steps to stand out from your competitors or 30 ways to stand out from the crowd. The biggest problems for businesses in Australia is that […]
Give Your Customers a 10/10 Experience
Businesses can provide exceptional customer experiences when they put themselves in the world of the customer. Recently I travelled to the US to deliver a course and had two connecting flights in Sydney and Hawaii before reaching the final destination in Seattle. While I checked in, the airline staff member discovered I did not have […]
Reward Customer Loyalty
If you’re a loyal customer, you’re often on a worse deal than a new customer. You only have to check your letterbox or answer the front door and you will be offered a better rate than the one you are currently on. You may even contact the current company you’re with and ask for a […]
Motivation
Natural motivation is the outcome of doing something you really like to do. You can stay motivated for long periods of time, and time passes by very quickly. Each of us has our own passions and interests, we don’t need encouragement to get motivated as we are energised naturally. For me, I don’t need to […]
Giving Feedback
As leaders, giving feedback and is critical to enhancing performance with staff. People want to know how they can improve and that they are doing a good job. The same can be said for leaders. In their article ‘Being a great leader means giving and receiving feedback’, Jack Zenger and Joseph Folkman researched over 50,000 executives, […]