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Why Do Girls Make The Best Kebabs?

Businesses Can’t Afford NOT To Answer The Phone

You can’t ‘DO’ an apology – will we ever trust Qantas again?

Maintain Employee Loyalty [Frequency of Interaction]

Are you Listening to the Needs of your Customer?

How do we maintain Customer Loyalty when the way we do business has changed?

Get the words out of their mouth.

February 27, 2021 By Craig Cherry

I have had the privilege of training 1000’s of leaders around the world in how to coach. In at least 90% of these coaching sessions, the single biggest learning for them is not to be a teller. I found that most of them would have sworn that they don’t just tell that they engage the…

Work Life Balance, What Parts Of Your Life Changed In 2020 For The Better?

December 8, 2020 By Craig Cherry

Like many business people, I was always in the challenge of having to balance my work time with my family time. And if I look back now, I have to admit I was deluding myself that I was getting this right. I run a successful consultancy and I spent a big portion of my working…