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Why Do Girls Make The Best Kebabs?

Businesses Can’t Afford NOT To Answer The Phone

You can’t ‘DO’ an apology – will we ever trust Qantas again?

Maintain Employee Loyalty [Frequency of Interaction]

Are you Listening to the Needs of your Customer?

How do we maintain Customer Loyalty when the way we do business has changed?

Do You Know HOW Your Customers WANT To Be SOLD To?

August 31, 2021 By Craig Cherry

It’s 10/10 or Nothing! A lot of companies bring in sales trainers to upskill their team and teach new sales techniques and not to say that there is a lot of validity to this , but I often think about one thing and that is – how do they know what to train, has the…

WHY? Do Some Companies Get It So Right – Very Low Variation If Any, Ever?

June 16, 2022 By Craig Cherry

This week I’m asking myself WHY? WHY, is it that I am constantly told by friends and colleagues that I should work with this company or that company because as customers they experience a massive variation in the customer service they receive? WHY? Do I get told about this massive variation between stores within the…