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Why Do Girls Make The Best Kebabs?

Businesses Can’t Afford NOT To Answer The Phone

You can’t ‘DO’ an apology – will we ever trust Qantas again?

Maintain Employee Loyalty [Frequency of Interaction]

Are you Listening to the Needs of your Customer?

How do we maintain Customer Loyalty when the way we do business has changed?

Be in the World of Your Customer

May 7, 2020 By The Loyalty Zone

Right now, in the current global situation, it can be easy to think the rules of building a successful business has changed. While much has changed in the way we work, some for the better, keeping the customer at the centre of your business has not changed and is more important than ever. While much…

Repetition Is Critical When Creating Great Customer Loyalty

February 15, 2023 By Craig Cherry

Last week I talked about a disappointing customer service experience with Jetstar, funnily enough I’ve had so much feedback to that blog. Sadly a lot of people said to me that they expect this sort of experience and when it leaves on time they think it’s good, talk about low expectations. This week I want…