Radio

Why Do Girls Make The Best Kebabs?

Businesses Can’t Afford NOT To Answer The Phone

You can’t ‘DO’ an apology – will we ever trust Qantas again?

Maintain Employee Loyalty [Frequency of Interaction]

Are you Listening to the Needs of your Customer?

How do we maintain Customer Loyalty when the way we do business has changed?

Fired Up, Ready To Go!

April 17, 2024 By Craig Cherry

Barak Obama’s election as the first black President of the United States is a story about getting in the zone. His campaign was predicted to fail, and the experts claimed that the United States would see its first female president in the form of Hilary Clinton. Then something happened to Obama’s campaign that changed everything.…

Customer Service – Its all about timing not just actions

September 17, 2021 By Craig Cherry

When we talk about customer service, we often forget about when the best time is to greet people and farewell. We talk about, greetings and farewells and asking questions but what’s not really discussed in detail is timing. For example, when do you greet someone? When is the right time to greet someone? If you…