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Why do you need to SPEND LONGER than 10 minutes to interview a potential team member?

How loyal are you to your customers?

How are businesses collaborating in a town or smaller communities to create loyalty for the entire shopping district?

Don’t Let Your System Destroy The Customer Experience

August 22, 2022 By Craig Cherry

Most business owners start up their businesses really well. They have done their homework; they understand that it’s the planning that is equally if not more important than their actual service. They have implemented the 85% of any outcome is achieved in the first 15% rule. They have spent time selecting their products and services and are…

Leaders As Coaches (LAC) – Learning has not taken place until behavior has changed back on the job

October 19, 2022 By Craig Cherry

In last week’s article we discussed Training and how to identify if training is really needed and if so, what there is to train? In this article I promised to drill down on coaching and how to ensure training is transferred back on the job. If you haven’t read my previous article, How to identify…