• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
  • Skip to footer navigation
  • +61 3 8822 3383
  • [email protected]
  • Facebook
  • Instagram
  • LinkedIn
  • YouTube
The Loyalty Zone

The Loyalty Zone

  • Home
  • What we do
  • Media
    • Radio
  • Blog
  • Our Clients
  • About Us
    • Meet the team
  • Contact

Blog

Moments Of Truth – leave a lasting positive impression on your customers

by Craig Cherry

During the last two weeks, I’ve stayed in two new hotels owned by a major hotel chain, possibly the largest hotel chain in the country, if not the world. My overall experience in each hotel was extremely different, highlighting the variation in staff training, on-job coaching and customer service standards. Clearly there has been a…

How To Sharpen Your Customer Service Edge In 2023

by Craig Cherry

Reading this article will tell you exactly what actions you need to take to sharpen your customer service edge. As a Customer Loyalty Expert, Speaker, Trainer, Coach and Business Mentor I am often asked by people what are the top 5 actions to ensure delivery of customer service excellence. Here are 5 great actions you…

Why Doing Independent Research Is So Important

by Craig Cherry

I recently requested referees from a company that I was looking to use in the construction field. The owner gave me 3 contacts from recent projects. I phoned each person and had great discussions. My experience of doing this just reinforced why doing independent research is so important. Clearly the potential client gave me these…

Maximise Your Christmas Business Opportunity

by Craig Cherry

Christmas trading and upcoming holidays are for many businesses one of the most important revenue times. How do you maximise this opportunity not just for the immediate opportunity but for the long-term. Below are some key facts from research of 1000’s of customers: If customers get a 10 out of10 experience, then a massive 91% said…

What is the difference between Customer Loyalty and Customer Service?

by Craig Cherry

A lot of companies look at their customer service as an opportunity to improve their business, which is a valid thing to do. But most do not stop to consider, what distinguishes customer loyalty and what distinguishes customer service. Many have the two collapsed. The difference between customer satisfaction surveys and customer loyalty surveys is…

Persistence Beats Resistance

by Craig Cherry

A more personal blog this week, acknowledging my youngest and eldest daughters – only a 20 year gap between them!!!. Firstly, my eldest daughter Hana. Hana recently was appointed as a Victoria Fisheries Officer in Melbourne. A Fisheries Officer takes part in patrols of marine and freshwater waterways to ensure fisheries resources are being used sustainably and…

  • Go to page 1
  • Go to page 2
  • Go to page 3
  • Interim pages omitted …
  • Go to page 14
  • Go to Next Page »

Primary Sidebar

Newsletter Signup

Get the latest news, events and announcements straight to your inbox.

Make It EASY To Do Business With You

January 19, 2022 By Craig Cherry

As a Customer Loyalty expert, I harp on about the customer experience. I spend a lot of time talking about the customers feelings and how each interaction directly impacts how they feel. I also spend a lot of time talking about the difference you can make to each of your customers, and I am often…

The Voice of the Customer Survey, the three customer zones.

Why Voice of Customer Survey Dismay is Costing You Money

July 24, 2020 By Craig Cherry

If you were to ask a room full of CEOs “How many of you use a voice of customer survey to learn what your customers are saying about you”? In this article, I’m going to tell you what they say. And the answer may shock you. Most of us do not use a proven methodology…

Footer

The Loyalty Zone Australia

Address: 1/2B Beaumont Street
Vermont Vic 3133 ​Australia
Phone: +61 3 8822 3383
Email: [email protected]

  • Facebook
  • Instagram
  • LinkedIn
  • YouTube

The Loyalty Zone USA

Address: 21603 N Backus Dr
Maricopa, Arizona 85138
Phone: +1 602 585 2276
Email: [email protected]

Get in touch

Our mission is to get your business in the zone.
​Contact us and let us know how we can help.

Contact Us

Newsletter Signup

Get the latest news, events and announcements straight to your inbox.

© 2023 The Loyalty Zone · Privacy Policy · Website by JB Studio 360

  • Home
  • Blog
  • Contact