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The COVID pandemic caused a transformational shift in the way we do business with many employees preferring to remain working from home. It is proven, beyond question, a highly engaged team is great for business; customers love interacting with people who love their jobs and revenue loves a highly engaged team! Delivering a 10/10 team…
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How do you actually handle customer complaints? Most people don’t do this well, even though it comes back to doing what you know to do. Treat others how you want to be treated. The Golden Rule Simple right? Then why do most people allow their views and attitudes to get in the way of doing…
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Like many business people, I was always in the challenge of having to balance my work time with my family time. And if I look back now, I have to admit I was deluding myself that I was getting this right. I run a successful consultancy and I spent a big portion of my working…
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When I ask business owners what it is that they are selling, I am always told about their product or service. Unfortunately, most businesses make the mistake of thinking that if they have a good product or provide a good professional service it is enough, customer loyalty research however clearly shows that it is not…
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As Warren Buffet says, “Price is what you pay; value is what you get”. Reading this article will tell you how you can improve your value position Instead of customers only being concerned with price. You do this ensuring they experience value with the experience they have when they purchase the product or service you…
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Re-opening requires more than a return to normal, business will still need to address the changes to economic activity, changing cultural norms, societal values and behaviours. To re-open and to out manoeuvre uncertainty also requires a program of reinvention as stated by Accenture in 5 Priorities to help reopen and reinvent your business Right now,…
