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Reading this article will tell you the next steps to improve your employee engagement now that you have implemented your employee research program. If you have not researched your team I strongly recommend you read my last article 5 Actions To Discover Your Employee Engagement. 1. Workshop Research Findings With The Total Team Given there is…
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Reading this article will tell you exactly what actions you need to take to discover what your teams engagement level is. I have included a case study to highlight the information that is available to you if your take these critical actions. 1. Why It Is Important To Have A Highly Engaged Team? If we…
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If you’re like most people, you’re probably keeping tabs on your favourite team and statistics. What’s surprising is that if you look closely, you can actually learn powerful business lessons from the weekend’s action. Here’s five reasons why you do actually want to read the sports section to improve your business. 1. Sport Teaches Us…
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How to implement a customer loyalty research program that drives repeat business. When we refer to the term ‘repeat business’ we are referring to your loyal customers. Loyal customers are those customers who actively return to do repeat business with you and who promote you to their friends and colleagues. Reading this article will tell…
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When companies don’t understand the difference between good and bad profits, growth suffers, and you lose customers, thus recurring revenue. What is bad profit? Fred Reichheld in his book The Ultimate Question says “Whenever the customer feels misled, mistreated, ignored, or coerced, profits from customers are bad. Bad profits come from unfair or misleading pricing.…
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If you were to ask a room full of CEOs “How many of you use a voice of customer survey to learn what your customers are saying about you”? In this article, I’m going to tell you what they say. And the answer may shock you. Most of us do not use a proven methodology…
