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Training From The Top-Down

by Craig Cherry

Last week I needed to be in London at a short notice. While I was there, I caught up with a previous client Craig Nugent, we worked together on a very successful training project over 20 years ago, we have kept an eye on each other via LinkedIn over the years, and when I contacted…

Leaders As Coaches (LAC) – Learning has not taken place until behavior has changed back on the job

by Craig Cherry

In last week’s article we discussed Training and how to identify if training is really needed and if so, what there is to train? In this article I promised to drill down on coaching and how to ensure training is transferred back on the job. If you haven’t read my previous article, How to identify…

How To Identify If Training Is Really Needed And If So, What There Is To Train?

by Craig Cherry

In last week’s article we discussed Training and Why is it so difficult to get quality training done? In this article I promised to drill down on how to identify if training is really needed and if so, what there is to train, in the training industry we call this Analysing Performance. When we analyse performance…

Why Is It So Difficult To Get Quality Training Done?

by Craig Cherry

It seems to me that too many businesses consider training to be an ad hoc exercise; it is only considered when onboarding a new employee or introducing new policy or procedures. Even then many companies have no documented system of onboarding new employees, its often a tell session which is not how the majority of…

Don’t Shoot The Messenger!

by Craig Cherry

In this article, I wanted to take a moment to discuss something I find really concerning. Lately it would seem everywhere I go many businesses have signs up about being polite to staff and being respectful to other customers – this is even included in airline safety procedures. Bit sad! What’s going on our society…

You Can’t ‘DO’ An Apology

by Craig Cherry

This week dominating our Media here in Australia is Qantas CEO Alan Joyce’s apology. Not only does he apologise for delays, cancellations, and lost bags but the company, which has suffered severe reputational blows in the past year, offered a series of benefits for members of its Frequent Flyers Loyalty Program as a way of…

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Maintain Employee Loyalty [Frequency of Interaction]

July 18, 2022 By Craig Cherry

In last week’s article, Good Finding – looking for the good I discussed my feedback model and the importance of looking for the positive more than the negative and to also praise effort. There’s another part to this story which you may have heard before, but I believe it’s important to revisit. When I was a…

Work Life Balance, What Parts Of Your Life Changed In 2020 For The Better?

December 8, 2020 By Craig Cherry

Like many business people, I was always in the challenge of having to balance my work time with my family time. And if I look back now, I have to admit I was deluding myself that I was getting this right. I run a successful consultancy and I spent a big portion of my working…

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