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Above the Line, Below the Line.

March 22, 2023 By Craig Cherry

We all have our toolbox, right? Without fail in every workshop with every client I lead a conversation ‘Above The Line, Below The Line’ or ‘Victor over Victim’. It is one of my most powerful models in my toolbox and my intention is to create a listening of Ownership, Accountability and Responsibility as I deliver their…

Give Your Customers a 10/10 Experience

December 13, 2019 By The Loyalty Zone

Businesses can provide exceptional customer experiences when they put themselves in the world of the customer. Recently I travelled to the US to deliver a course and had two connecting flights in Sydney and Hawaii before reaching the final destination in Seattle. While I checked in, the airline staff member discovered I did not have…

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The Loyalty Zone Australia

The Loyalty Zone USA

Get in touch