Meet our amazing team.

Who are we? A passionate team with diverse backgrounds and a single focus – 10/10 or Nothing!

Craig Cherry

Managing Director

Craig is the Managing Director and founder of The Loyalty Zone and has 25 years experience in improving business productivity. His award-winning ‘Leaders as Coaches’ training program has been run in 28 countries and translated into 11 languages. He has achieved significant success with his sales and service programs.
As a Thought Leader, Craig continues to drive massive revenue growth for his clients through his expertise in 10 out of 10 customer experiences, high quality customer research, leadership training and staff engagement programs.

Caitlin Clinch

Customer Research & Insights Manager

As our Customer Research & Insights Manager, Caitlin is a passionate advocate for getting individuals and teams ‘in the zone’. Having worked with The Loyalty Zone since 2010, Caitlin began working with the Research Team, and quickly worked her way to become an exceptional coach and trainer, and then settled into her true passion of research data and insights around 3 years ago.
A certified NPS practitioner, Caitlin now manages the Research Team and the Analytics Team, working her magic over our client’s customer data collected via phone and face-to-face interviews.

Leeanne Dick

Customer Engagement Strategist

Leeanne is our Customer Engagement Strategist and has been with TLZ since its inception. She has taken on many different roles, supporting Craig to build the business from scratch to the international business that it is today.
Leeanne lives and breathes the 10/10 mantra and is constantly striving to create and deliver communication strategies that provide up-to-date and fresh content that adds value to our clients and customer loyalty community.

Gener Panol

Chief Data Analyst

Gener is our Chief Data Analyst and studied a Bachelor of Science in Computer Engineering. He has extensive skills in VBA scripting, which are frequently put to use when working with customer data and analytics. Gener develops and maintains our automated systems, ensuring that all analysis and reporting is completed accurately and efficiently.
​In his spare time, Gener loves watching the NBA and NFL and spending time with his lovely family.​

Honey Panol

Data Analyst

Honey is also a Data Analyst and a critical part our Analytics Team. She has a background in Computer Engineering which is the perfect foundation for her role at The Loyalty Zone. Her attention to detail is second to none which is an asset to the team as she sifts through your data to find out exactly what customers appreciate, and what they think needs to improve.
Honey is the mother of two beautiful boys, and is expecting her next addition soon!