We love what we do. But it’s more important that our clients love what we do, so here’s what they have said.
"I’m hospitality through and through. I’ve been in the game for 25 years and since The Loyalty Zone came on board, and especially with Craig at the helm, it’s reinvigorated me. It’s very real. There are so many businesses out there that think they’ve got the right stuff, but there’s much more to it. I did the course and it was very professional, it’s honest, and it’s simple, but it’s the simple things that are hardest to do. I like how they do a good job with the workshops, from the games to the questioning to way we group up and talk to each other. We've seen results and the customers have said it, and it does come down to service. It's all about the hospitality from the moment someone enters the door. Everyone is on it and looking 10 out of 10. We're getting a lot of return customers and we know people are talking and saying that we’re friendly and we see the percentages slowly rising with the goal setting. It’s quite simple but there’s a lot to process and as time goes on you’ve got to be loyal to The Loyalty Zone and it will all come out. You’ve got to buy into it and then you can grow."
“Our business has improved across the board on the understanding of why good customer service is critical. Craig worked across multiple facets of our business from accommodation, fitness, climbing walls and childcare, his passion is unrivalled and you can’t help be inspired to do better”
"Working with The Loyalty Zone has inspired my team and colleagues and has allowed all staff to think about how they can provide customer service excellence. I get better engagement from the teams, and the bottom up approach that involves each and every employee in the organization, is why I would recommend The Loyalty Zone.”
“Working with The Loyalty Zone has given us a consistent tool to use over the years to drive the customer feedback into our organization. This has also given us an opportunity to change the culture with our frontline people as well as our managers and revenue staff.”
"I’ve worked with Craig on a few projects He's very high energy, and he’s achieved a very big balance between fun and also seriousness. It’s serious results in a fun way. He’s very supportive, open, and very honest. Craig is relentless, and that has taught me and toughened me up a lot, that the feedback is really to our benefit. The coaching we get from him is phenomenal. I feel safe with his suggestions. I trust him. He’s got bold ideas and in spite of my reservations, I still trust in his thoughts and ideas. The results are resounding. The Loyalty Zone data speaks for itself. We feel Craig and TLZ is a partner to us. Whatever we’re doing as a company it’s not just about the surveys, it’s supporting us in between the surveys to achieve our results. The Loyalty Zone is not just a supplier, you’re a partner. You support us with creating a feeling of family and longevity."
"Craig took the pressure off the business to train and educate the staff and we’ve accomplished great results. We have more qualified and trained staff, it helps the staff to be the best they can be, and they’ve taught us new techniques. In a few short words, to me The Loyalty Zone means partnership, commitment, loyalty to the customer and consumer. It’s about aiming to be the best and helping staff to do their best."
“We’ve gotten a much greater understanding about customer experience, what drives it, and what we can do to impact it. We’ve done some in-depth training with Craig and the crew, and some of the learning out of that has been unbelievable. Just the simple stuff you take for granted when it’s first pointed out but then you realise how few people do some of those things. We've become a lot more focused on setting appropriate action plans. It’s a requirement for the guys to talk about their action plans with their teams in their toolbox meetings. I have no doubt that there are lots of customers working with us more regularly. There are two things that we need in our business and those two things are employee engagement, and that employees are producing 10 out of 10 customer experiences. The Loyalty Zone is the only way I can measure that."
ZURICH FINANCIAL SERVICES
“We have worked with The Loyalty Zone for a number of years and aside from their research expertise, we value the team’s versatility in terms of the type of projects they can turn their hand to.”