#85-15

85% of any outcome’s achieved in the first 15%

I spent the weekend working with one of my Hotel venue partners, they are performing really, really well. Their accommodation is running at nearly a hundred percent, they have a full house every night with 600 guests in the restaurant, whilst operating with a team that’s limited in numbers due to the pressure of trying…

What is the difference between Customer Loyalty and Customer Service?

November 23, 2022 By Craig Cherry

A lot of companies look at their customer service as an opportunity to improve their business, which is a valid thing to do. But most do not stop to consider, what distinguishes customer loyalty and what distinguishes customer service. Many have the two collapsed. The difference between customer satisfaction surveys and customer loyalty surveys is…

Service from a Distance

August 10, 2021 By Craig Cherry

Many business models have had to change due to Covid as it has impacted the way we do business, the way we deliver on our promises to our customers. Keeping your customer at the centre of your business has not changed and is more important than ever. We can still be of service to our…

85% of any outcome’s achieved in the first 15%

The Loyalty Zone Australia

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#85-15

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The Loyalty Zone Australia

The Loyalty Zone USA

Get in touch