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#abovethelinebelowtheline

94% Of Problems Are System Related And Only 6% Are People Related

by Craig Cherry

Recently I travelled to the US to work with a client, as always it is the experience of the journey in which I find my most relevant stories and there is always no coincidence. I tell a lot of stories and share my experiences to make a point, whilst working through research results that I…

Short Term VS The Long Term Game

by Craig Cherry

In last week’s article I discussed ‘Above The Line, Below The Line’ or ‘Victor over Victim’ as one of the most powerful models in my toolbox. My intention when teaching and leading the conversation is to create a listening of Ownership, Accountability and Responsibility, simple as that. When you read through last week’s article Above the Line,…

Above the Line, Below the Line.

by Craig Cherry

We all have our toolbox, right? Without fail in every workshop with every client I lead a conversation ‘Above The Line, Below The Line’ or ‘Victor over Victim’. It is one of my most powerful models in my toolbox and my intention is to create a listening of Ownership, Accountability and Responsibility as I deliver their…

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What is the difference between Customer Loyalty and Customer Service?

November 23, 2022 By Craig Cherry

A lot of companies look at their customer service as an opportunity to improve their business, which is a valid thing to do. But most do not stop to consider, what distinguishes customer loyalty and what distinguishes customer service. Many have the two collapsed. The difference between customer satisfaction surveys and customer loyalty surveys is…

Work Life Balance, What Parts Of Your Life Changed In 2020 For The Better?

December 8, 2020 By Craig Cherry

Like many business people, I was always in the challenge of having to balance my work time with my family time. And if I look back now, I have to admit I was deluding myself that I was getting this right. I run a successful consultancy and I spent a big portion of my working…

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