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#abovethelinebelowtheline

94% Of Problems Are System Related And Only 6% Are People Related

by Craig Cherry

Recently I travelled to the US to work with a client, as always it is the experience of the journey in which I find my most relevant stories and there is always no coincidence. I tell a lot of stories and share my experiences to make a point, whilst working through research results that I…

Short Term VS The Long Term Game

by Craig Cherry

In last week’s article I discussed ‘Above The Line, Below The Line’ or ‘Victor over Victim’ as one of the most powerful models in my toolbox. My intention when teaching and leading the conversation is to create a listening of Ownership, Accountability and Responsibility, simple as that. When you read through last week’s article Above the Line,…

Above the Line, Below the Line.

by Craig Cherry

We all have our toolbox, right? Without fail in every workshop with every client I lead a conversation ‘Above The Line, Below The Line’ or ‘Victor over Victim’. It is one of my most powerful models in my toolbox and my intention is to create a listening of Ownership, Accountability and Responsibility as I deliver their…

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Adults Are Children In BIG Bodies

November 9, 2022 By Craig Cherry

One of the greatest pieces of advice I had ever been given is to remember that adults are children in big bodies. What does that mean to me? Like children they need boundaries, they need structure, they like positive feedback. I can’t remember who told me to be honest, but I’ve never forgotten this distinction…

6 Effective Strategies: How To Manage Customer Loyalty and Retain Repeat Business

June 4, 2025 By Craig Cherry

In today’s competitive business landscape, managing and retaining loyal customers is crucial for the long-term success of any business. Loyal customers not only drive sales but also become advocates, spreading positive word-of-mouth and referring new customers. 6 effective strategies to keep your loyal customers loyal and returning to your business for more. Provide 10/10 Exceptional…

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