“In school, we’re rewarded for having the answer, not for asking a good question,” Warren Berger writes. And he’s right. Kids start off asking endless “why” and “what if” questions… until slowly that curiosity gets replaced with the fear of looking like we don’t know. But here’s the truth most adults forget: real learning starts with…
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Willpower Isn’t the Problem
I love games. I play Monopoly Deal with my wife every morning – even though she somehow gets every good card and I get absolutely nothing 😂. If I could, I’d play pickleball every day. If you ask me to play some backyard cricket or ping pong, I’ll say yes before you finish the sentence.…
If In Doubt, Communicate.
If in doubt, communicate. It’s a rule I wish more businesses would take seriously because communication is about morethan information, it’s about respect. Especially when you’re delivering bad news, it’s alwaysbetter for your customers to hear it from you first so they don’t feel blindsided. That one principlewould have made all the difference in what…
The Power of Experiencing Coaching
You can transform your coaching and the effectiveness of your leadership in fifteen minutes. I do it in my workshops, and I always start with some facts of leadership, including: You need your people more than they need you. To prove it, I ask participants to imagine how effective their team would be working without…
Lead. Empower. Inspire. Win.
In this article I wanted to share an example of a prinicple that I am passionate about ‘Setting Your Team Up To Win’ and how we can implement this process when leading teams in other areas of life, as we do in business. When our team wins, we win. My daughter and I are directing…
How To Measure the Impact of Customer Service Training
Customer service training is more than a one-time session, it’s a long-term investment in your people, your customers, and your business. But how do you know if it’s actually working? At The Loyalty Zone, we believe the effectiveness of any customer service training program must be evaluated with clarity, intention, and ongoing reflection. Here’s how…