• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
  • Skip to footer navigation
  • +61 3 8822 3383
  • [email protected]
  • Facebook
  • Instagram
  • LinkedIn
  • YouTube
The Loyalty Zone

The Loyalty Zone

  • Home
  • What we do
  • Media
    • Radio
  • Blog
  • Our Clients
  • About Us
    • Meet the team
  • Contact

#coaching

Variation Is The Key To Gaining Customer Appreciation

by Craig Cherry

I often talk about the impact of variation on the customer. My last blog looked at Specsavers a company that I experience as having very good systems and training and one that has low variation. Coles supermarket is a great example. They provide lots of ways you can finalise your purchase with them, you can…

Adults Are Children In BIG Bodies

by Craig Cherry

One of the greatest pieces of advice I had ever been given is to remember that adults are children in big bodies. What does that mean to me? Like children they need boundaries, they need structure, they like positive feedback. I can’t remember who told me to be honest, but I’ve never forgotten this distinction…

Training From The Top-Down

by Craig Cherry

Last week I needed to be in London at a short notice. While I was there, I caught up with a previous client Craig Nugent, we worked together on a very successful training project over 20 years ago, we have kept an eye on each other via LinkedIn over the years, and when I contacted…

Leaders As Coaches (LAC) – Learning has not taken place until behavior has changed back on the job

by Craig Cherry

In last week’s article we discussed Training and how to identify if training is really needed and if so, what there is to train? In this article I promised to drill down on coaching and how to ensure training is transferred back on the job. If you haven’t read my previous article, How to identify…

Primary Sidebar

Newsletter Signup

Get the latest news, events and announcements straight to your inbox.

What is the difference between Customer Loyalty and Customer Service?

November 23, 2022 By Craig Cherry

A lot of companies look at their customer service as an opportunity to improve their business, which is a valid thing to do. But most do not stop to consider, what distinguishes customer loyalty and what distinguishes customer service. Many have the two collapsed. The difference between customer satisfaction surveys and customer loyalty surveys is…

WHY? Do Some Companies Get It So Right – Very Low Variation If Any, Ever?

June 16, 2022 By Craig Cherry

This week I’m asking myself WHY? WHY, is it that I am constantly told by friends and colleagues that I should work with this company or that company because as customers they experience a massive variation in the customer service they receive? WHY? Do I get told about this massive variation between stores within the…

Footer

The Loyalty Zone Australia

Address: 26 Somerville Street
Sorell TAS 7172 Australia
Phone: +61 3 8822 3383
Email: [email protected]

  • Facebook
  • Instagram
  • LinkedIn
  • YouTube

The Loyalty Zone USA

Address: 21603 N Backus Dr
Maricopa, Arizona 85138
Phone: +1 602 585 2276
Email: [email protected]

Get in touch

Our mission is to get your business in the zone.
​Contact us and let us know how we can help.

Contact Us

Newsletter Signup

Get the latest news, events and announcements straight to your inbox.

© 2023 The Loyalty Zone · Privacy Policy · Website by JB Studio 360

  • Home
  • Blog
  • Contact