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Recently I travelled to the US to work with a client, as always it is the experience of the journey in which I find my most relevant stories and there is always no coincidence. I tell a lot of stories and share my experiences to make a point, whilst working through research results that I…
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In last week’s article I discussed ‘Above The Line, Below The Line’ or ‘Victor over Victim’ as one of the most powerful models in my toolbox. My intention when teaching and leading the conversation is to create a listening of Ownership, Accountability and Responsibility, simple as that. When you read through last week’s article Above the Line,…
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We all have our toolbox, right? Without fail in every workshop with every client I lead a conversation ‘Above The Line, Below The Line’ or ‘Victor over Victim’. It is one of my most powerful models in my toolbox and my intention is to create a listening of Ownership, Accountability and Responsibility as I deliver their…
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Over the last few week’s I’ve been doing a lot of research around solar for our home. Once I completed my research, I then moved onto getting four different quotes. Two of which were referred from an expert, who writes about solar and all the lessons that you need to learn. I actually went on…
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I often talk about the impact of variation on the customer. My last blog looked at Specsavers a company that I experience as having very good systems and training and one that has low variation. Coles supermarket is a great example. They provide lots of ways you can finalise your purchase with them, you can…
