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#CustomerComplaints

Handling Customer Complaints

by Craig Cherry

How do you actually handle customer complaints? Most people don’t do this well, even though it comes back to doing what you know to do. Treat others how you want to be treated. The Golden Rule Simple right? Then why do most people allow their views and attitudes to get in the way of doing…

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Customer Loyalty – It’s 10 out of 10 or Nothing

May 17, 2022 By Craig Cherry

As a Customer Loyalty Expert, Speaker, Trainer, Coach, Business Mentor and Mentor at Thought Leaders Business School where one of our values is to ‘Do work you love, with people you like, the way you want’ it would be remiss of me not to take the opportunity to give a shout out to CUB.CLUB Australia’s members…

Who Is Your TRIBE?

May 30, 2024 By Craig Cherry

Two weeks ago, I participated in the Thought Leaders Black Belt retreat in Queenstown New Zealand and as always it was amazing. I have been a part of the Thought Leaders for about 10 years now. Why? Because the opportunity to be a part of this group of people who are up for stuff, like…

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