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#CustomerService

What is the difference between Customer Loyalty and Customer Service?

by Craig Cherry

A lot of companies look at their customer service as an opportunity to improve their business, which is a valid thing to do. But most do not stop to consider, what distinguishes customer loyalty and what distinguishes customer service. Many have the two collapsed. The difference between customer satisfaction surveys and customer loyalty surveys is…

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10 Major Steps to Successful Recruitment – Step Two – Attracting the Best Possible Person

May 12, 2021 By Craig Cherry

In last week’s blog I opened up the enquiry into recruiting the best possible person and discussed the first step – defining your needs. If you haven’t read or seen last week’s blog  I would suggest to click on this link 10 Major Steps to Successful Recruitment – Step One – Defining Your Needs and…

10 Major Steps to Successful Recruitment – Step One – Defining Your Needs

May 5, 2021 By Craig Cherry

I am often asked by my clients when approached about my coaching and training programs WHY they have so many concerns about individuals on their team. They mention that they are always recruiting, that they spend hours – when in fact they don’t, they often recruit family members of current staff and when I ask…

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