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#CX

You Can’t ‘DO’ An Apology

by Craig Cherry

This week dominating our Media here in Australia is Qantas CEO Alan Joyce’s apology. Not only does he apologise for delays, cancellations, and lost bags but the company, which has suffered severe reputational blows in the past year, offered a series of benefits for members of its Frequent Flyers Loyalty Program as a way of…

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How To Sharpen Your Customer Service Edge In 2023

January 23, 2023 By Craig Cherry

Reading this article will tell you exactly what actions you need to take to sharpen your customer service edge. As a Customer Loyalty Expert, Speaker, Trainer, Coach and Business Mentor I am often asked by people what are the top 5 actions to ensure delivery of customer service excellence. Here are 5 great actions you…

10 Major Steps to Successful Recruitment – Step One – Defining Your Needs

May 5, 2021 By Craig Cherry

I am often asked by my clients when approached about my coaching and training programs WHY they have so many concerns about individuals on their team. They mention that they are always recruiting, that they spend hours – when in fact they don’t, they often recruit family members of current staff and when I ask…

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