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#CX

You Can’t ‘DO’ An Apology

by Craig Cherry

This week dominating our Media here in Australia is Qantas CEO Alan Joyce’s apology. Not only does he apologise for delays, cancellations, and lost bags but the company, which has suffered severe reputational blows in the past year, offered a series of benefits for members of its Frequent Flyers Loyalty Program as a way of…

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Motivation

November 9, 2019 By The Loyalty Zone

Natural motivation is the outcome of doing something you really like to do. You can stay motivated for long periods of time, and time passes by very quickly. Each of us has our own passions and interests, we don’t need encouragement to get motivated as we are energised naturally. For me, I don’t need to…

Business Breakdowns – EMOTIONAL DEPOSITS or WITHDRAWALS?

July 19, 2021 By Craig Cherry

I spent last week in New Zealand with my family, restrictions lifted but with constant COVID changes during our trip a number of things occurred, return flights cancelled, urgent text communications and impacts on hotels. Let’s look at the experience of how these were handled – some I would say were handled really well that…

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