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How To Identify If Training Is Really Needed And If So, What There Is To Train?

by Craig Cherry

In last week’s article we discussed Training and Why is it so difficult to get quality training done? In this article I promised to drill down on how to identify if training is really needed and if so, what there is to train, in the training industry we call this Analysing Performance. When we analyse performance…

Why Is It So Difficult To Get Quality Training Done?

by Craig Cherry

It seems to me that too many businesses consider training to be an ad hoc exercise; it is only considered when onboarding a new employee or introducing new policy or procedures. Even then many companies have no documented system of onboarding new employees, its often a tell session which is not how the majority of…

Don’t Shoot The Messenger!

by Craig Cherry

In this article, I wanted to take a moment to discuss something I find really concerning. Lately it would seem everywhere I go many businesses have signs up about being polite to staff and being respectful to other customers – this is even included in airline safety procedures. Bit sad! What’s going on our society…

Maintain Employee Loyalty [Frequency of Interaction]

by Craig Cherry

In last week’s article, Good Finding – looking for the good I discussed my feedback model and the importance of looking for the positive more than the negative and to also praise effort. There’s another part to this story which you may have heard before, but I believe it’s important to revisit. When I was a…

Good Finding – looking for the good

by Craig Cherry

I was reminded recently of an experience I had many years ago, which may also ring true for you.Here’s how it goes. I was working in a large organisation in New Zealand, as the training manager of the company, we were doing some fantastic work and unexpectedly, I got a message from the secretary of…

Employee Loyalty = Employee Retention

by Craig Cherry

We are hearing a lot about employee engagement at the moment in particular, the amount of people not only changing jobs, but changing careers. I was speaking to a group of 18 CEO’s recently and the burning issues they wanted to discuss were the increase in people leaving their companies, managing performance of those still…

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Good Finding – looking for the good

July 5, 2022 By Craig Cherry

I was reminded recently of an experience I had many years ago, which may also ring true for you.Here’s how it goes. I was working in a large organisation in New Zealand, as the training manager of the company, we were doing some fantastic work and unexpectedly, I got a message from the secretary of…

Customer Service is Leadership Driven

June 8, 2022 By Craig Cherry

I often write about handling more difficult situations like my recent airline blog, Standing In The Shoes Of The Customer Creates Great Customer Loyalty but then you feel frustration when the basics are not done as happened to me last week. Whenever this happens, I look at why. You can blame the person who served you, but…

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