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Maintain Employee Loyalty [Frequency of Interaction]

by Craig Cherry

In last week’s article, Good Finding – looking for the good I discussed my feedback model and the importance of looking for the positive more than the negative and to also praise effort. There’s another part to this story which you may have heard before, but I believe it’s important to revisit. When I was a…

Good Finding – looking for the good

by Craig Cherry

I was reminded recently of an experience I had many years ago, which may also ring true for you.Here’s how it goes. I was working in a large organisation in New Zealand, as the training manager of the company, we were doing some fantastic work and unexpectedly, I got a message from the secretary of…

Employee Loyalty = Employee Retention

by Craig Cherry

We are hearing a lot about employee engagement at the moment in particular, the amount of people not only changing jobs, but changing careers. I was speaking to a group of 18 CEO’s recently and the burning issues they wanted to discuss were the increase in people leaving their companies, managing performance of those still…

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Don’t Let Your System Destroy The Customer Experience

August 22, 2022 By Craig Cherry

Most business owners start up their businesses really well. They have done their homework; they understand that it’s the planning that is equally if not more important than their actual service. They have implemented the 85% of any outcome is achieved in the first 15% rule. They have spent time selecting their products and services and are…

WHY do you need to SPEND LONGER than 10 MINUTES to interview a potential team member?

May 27, 2021 By Craig Cherry

Too many employers think that within a quick conversation they can find out what someone’s like. However, what we have found from years of experience is that it takes 45 minutes to 60 minutes to more accurately find out what someone is like. Longer the better! Firstly, you need to relax them in an interview…

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