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#Employeetraining

How To Identify If Training Is Really Needed And If So, What There Is To Train?

by Craig Cherry

In last week’s article we discussed Training and Why is it so difficult to get quality training done? In this article I promised to drill down on how to identify if training is really needed and if so, what there is to train, in the training industry we call this Analysing Performance. When we analyse performance…

Why Is It So Difficult To Get Quality Training Done?

by Craig Cherry

It seems to me that too many businesses consider training to be an ad hoc exercise; it is only considered when onboarding a new employee or introducing new policy or procedures. Even then many companies have no documented system of onboarding new employees, its often a tell session which is not how the majority of…

Don’t Shoot The Messenger!

by Craig Cherry

In this article, I wanted to take a moment to discuss something I find really concerning. Lately it would seem everywhere I go many businesses have signs up about being polite to staff and being respectful to other customers – this is even included in airline safety procedures. Bit sad! What’s going on our society…

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Price Gouging

August 3, 2021 By Craig Cherry

COVID has greatly impacted the financial health of most businesses and I appreciate business owners are trying to stay afloat during this time but it would seem that many of the bigger organisations have forgotten, “When times are tough it is customer loyalty – word of mouth referrals and repeat business that will impact the…

Giving Feedback

November 9, 2019 By The Loyalty Zone

As leaders, giving feedback and is critical to enhancing performance with staff. People want to know how they can improve and that they are doing a good job. The same can be said for leaders.  In their article ‘Being a great leader means giving and receiving feedback’, Jack Zenger and Joseph Folkman researched over 50,000 executives,…

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