Customer service training is more than a one-time session, it’s a long-term investment in your people, your customers, and your business. But how do you know if it’s actually working? At The Loyalty Zone, we believe the effectiveness of any customer service training program must be evaluated with clarity, intention, and ongoing reflection. Here’s how…
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How To Identify If Training Is Really Needed And If So, What There Is To Train?
In last week’s article we discussed Training and Why is it so difficult to get quality training done? In this article I promised to drill down on how to identify if training is really needed and if so, what there is to train, in the training industry we call this Analysing Performance. When we analyse performance…
Why Is It So Difficult To Get Quality Training Done?
It seems to me that too many businesses consider training to be an ad hoc exercise; it is only considered when onboarding a new employee or introducing new policy or procedures. Even then many companies have no documented system of onboarding new employees, its often a tell session which is not how the majority of…
Don’t Shoot The Messenger!
In this article, I wanted to take a moment to discuss something I find really concerning. Lately it would seem everywhere I go many businesses have signs up about being polite to staff and being respectful to other customers – this is even included in airline safety procedures. Bit sad! What’s going on our society…