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#growthmindset

The Courage to Be Curious:

by Craig Cherry

“In school, we’re rewarded for having the answer, not for asking a good question,” Warren Berger writes. And he’s right. Kids start off asking endless “why” and “what if” questions… until slowly that curiosity gets replaced with the fear of looking like we don’t know. But here’s the truth most adults forget: real learning starts with…

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Good Profit vs Bad Profit

May 11, 2024 By Craig Cherry

When companies don’t understand the difference between good and bad profits, growth suffers, and you lose customers, thus recurring revenue. What Is Bad Profit? Fred Reichheld in his book The Ultimate Question says “Whenever the customer feels misled, mistreated, ignored, or coerced, profits from customers are bad. Bad profits come from unfair or misleading pricing.…

Be in the World of Your Customer

May 7, 2020 By The Loyalty Zone

Right now, in the current global situation, it can be easy to think the rules of building a successful business has changed.  While much has changed in the way we work, some for the better, keeping the customer at the centre of your business has not changed and is more important than ever. While much…

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