• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
  • Skip to footer navigation
  • +61 3 8822 3383
  • [email protected]
  • Facebook
  • Instagram
  • LinkedIn
  • YouTube
The Loyalty Zone

The Loyalty Zone

  • Home
  • What we do
    • Craig Cherry
    • Customer Experience Measurement
    • Corporate Training
    • NPS Survey
  • Media
    • Radio
  • Blog
  • Our Clients
  • About Us
    • Meet the team
  • Contact

#leadersascoaches

The Courage to Be Curious:

by Craig Cherry

“In school, we’re rewarded for having the answer, not for asking a good question,” Warren Berger writes. And he’s right. Kids start off asking endless “why” and “what if” questions… until slowly that curiosity gets replaced with the fear of looking like we don’t know. But here’s the truth most adults forget: real learning starts with…

Willpower Isn’t the Problem

by Craig Cherry

I love games. I play Monopoly Deal with my wife every morning – even though she somehow gets every good card and I get absolutely nothing 😂. If I could, I’d play pickleball every day. If you ask me to play some backyard cricket or ping pong, I’ll say yes before you finish the sentence.…

If In Doubt, Communicate.

by Leeanne Dick

If in doubt, communicate. It’s a rule I wish more businesses would take seriously because communication is about morethan information, it’s about respect. Especially when you’re delivering bad news, it’s alwaysbetter for your customers to hear it from you first so they don’t feel blindsided. That one principlewould have made all the difference in what…

The Power of Experiencing Coaching

by Craig Cherry

You can transform your coaching and the effectiveness of your leadership in fifteen minutes. I do it in my workshops, and I always start with some facts of leadership, including: You need your people more than they need you. To prove it, I ask participants to imagine how effective their team would be working without…

Leaders As Coaches (LAC)

by Craig Cherry

In this article I wanted to drill down on coaching and how to ensure training is transferred back on the job. If you haven’t read my previous article, How to identify if training is really needed and if so, what there is to train? I would suggest you take a moment to do so. Learning has not taken place until…

What Are You Missing? Awareness Is A Critical Skill For Leaders

by Craig Cherry

Awareness is a critical skill for all leaders, although many leaders miss key details that impact their teams and business success. What are you missing? Five Common Things Leaders Often Miss 1. Employee Morale & Engagement Leaders can be so focused on results that they miss signs of disengagement, burnout, or frustration in their teams.…

  • Page 1
  • Page 2
  • Go to Next Page »

Primary Sidebar

Persistence Beats Resistance

November 16, 2022 By Craig Cherry

A more personal blog this week, acknowledging my youngest and eldest daughters – only a 20 year gap between them!!!. Firstly, my eldest daughter Hana. Hana recently was appointed as a Victoria Fisheries Officer in Melbourne. A Fisheries Officer takes part in patrols of marine and freshwater waterways to ensure fisheries resources are being used sustainably and…

Customer Service – Its all about timing not just actions

September 17, 2021 By Craig Cherry

When we talk about customer service, we often forget about when the best time is to greet people and farewell. We talk about, greetings and farewells and asking questions but what’s not really discussed in detail is timing. For example, when do you greet someone? When is the right time to greet someone? If you…

Footer

The Loyalty Zone Australia

Address: 26 Somerville Street
Sorell TAS 7172 Australia
Phone: +61 3 8822 3383
Email: [email protected]

  • Facebook
  • Instagram
  • LinkedIn
  • YouTube

Get in touch

Our mission is to get your business in the zone.
​Contact us and let us know how we can help.

Contact Us

© 2026 The Loyalty Zone · Privacy Policy · Website by JB Studio 360

  • Home
  • Blog
  • Contact