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#momentsoftruth

I’m an Idiot!!!

by Craig Cherry

I had a voucher with Jetstar so instead of flying with Qantas or Virgin I decided to use it before the deadline, even though I have had some really bad previous experiences. Idiot! I got up at 5.45am to get to the flight because I thought it would be on time. Idiot! I checked in on time…

Moments Of Truth – leave a lasting positive impression on your customers

by Craig Cherry

During the last two weeks, I’ve stayed in two new hotels owned by a major hotel chain, possibly the largest hotel chain in the country, if not the world. My overall experience in each hotel was extremely different, highlighting the variation in staff training, on-job coaching and customer service standards. Clearly there has been a…

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Customer Loyalty – It’s 10 out of 10 or Nothing

May 17, 2022 By Craig Cherry

As a Customer Loyalty Expert, Speaker, Trainer, Coach, Business Mentor and Mentor at Thought Leaders Business School where one of our values is to ‘Do work you love, with people you like, the way you want’ it would be remiss of me not to take the opportunity to give a shout out to CUB.CLUB Australia’s members…

Why Is It So Difficult To Get Quality Training Done?

October 5, 2022 By Craig Cherry

It seems to me that too many businesses consider training to be an ad hoc exercise; it is only considered when onboarding a new employee or introducing new policy or procedures. Even then many companies have no documented system of onboarding new employees, its often a tell session which is not how the majority of…

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Phone: +61 3 8822 3383
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