In this article I wanted to share an example of a prinicple that I am passionate about ‘Setting Your Team Up To Win’ and how we can implement this process when leading teams in other areas of life, as we do in business. When our team wins, we win. My daughter and I are directing…
#on-jobtraining
How To Measure the Impact of Customer Service Training
Customer service training is more than a one-time session, it’s a long-term investment in your people, your customers, and your business. But how do you know if it’s actually working? At The Loyalty Zone, we believe the effectiveness of any customer service training program must be evaluated with clarity, intention, and ongoing reflection. Here’s how…
Create the Gap, Bridge the Gap
Train Those Standards & Procedures Into Your Teams There is no point having service standards if you don’t train them into teams. Behavioural training is often the best method as many people are unconscious about their own behaviour. We call this unconscious incompetence, see diagram below, training and feedback helps people move through the different steps.…