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#persistencebeatsresistance

Persistence Beats Resistance

by Craig Cherry

A more personal blog this week, acknowledging my youngest and eldest daughters – only a 20 year gap between them!!!. Firstly, my eldest daughter Hana. Hana recently was appointed as a Victoria Fisheries Officer in Melbourne. A Fisheries Officer takes part in patrols of marine and freshwater waterways to ensure fisheries resources are being used sustainably and…

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Identify Your Net Promoters

January 23, 2020 By The Loyalty Zone

Customer experience is one of the hottest buzzwords in business these days.

And it should be.

If you don’t know what your customers are saying about their experience with you, how can you make improvements?

Aces In The Right Places

August 24, 2021 By Craig Cherry

It’s 10/10 or Nothing! Last week I was speaking with a hospitality client about an experience they had with a new staff member. They had positioned her on the register on a Saturday night, their busiest night of the week. Consequently, it didn’t go well. Her speed was slow, the queue was really long, and…

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