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In this week’s article I want to share an experience I had this week with Qantas at the Perth airport. Driving to the airport I remembered I had read on Facebook (I think, but don’t quote me) that Qantas are now weighing all passenger’s carry-on luggage for extra weight. I hadn’t experienced this in Melbourne…
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Over the last two week’s I have been thinking about culture, teams, customer service and of course loyalty. Fundamentally – engagement. Deciding what the culture of your company will look like is easy, right? Yet, ensuring the company culture is embraced, picked up, run with and demonstrated by every staff member, department and leader every…
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As a matter of interest this week, I decided to visit a local shopping center that had just spent millions and millions of dollars upgrading not just one or two stores but the entire shopping center. I had heard conversations from other people in our community that the end result was fabulous, and they were…
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I’m happy to say I’ve been nice and busy working in-house with some of my great clients over the last weeks. While doing this one of my pet topics has come up again for discussion – how companies are doing their induction training and what’s the best way. What I find is there is not a lot…
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With the COVID restrictions easing and businesses able to re-open, the biggest concern I am hearing from my clients at the moment is the challenges they are facing to find, recruit and retain their core staff. With many businesses re-opening at once, it is no surprise each business is competing for a smaller pool of…
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Businesses re-opening after lengthy lockdowns, will need to address the changes to economic activity, changing cultural norms, societal values and behaviours bought on by the COVID pandemic. But there’s more to it than that – keeping your customers at the center of your business – it’s more important now than ever before. Put yourself in…
