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Don’t Forget The People Side Of The Experience

by Craig Cherry

As a matter of interest this week, I decided to visit a local shopping center that had just spent millions and millions of dollars upgrading not just one or two stores but the entire shopping center. I had heard conversations from other people in our community that the end result was fabulous, and they were…

Training That Changes Behaviour Back On The Job

by Craig Cherry

I’m happy to say I’ve been nice and busy working in-house with some of my great clients over the last weeks. While doing this one of my pet topics has come up again for discussion – how companies are doing their induction training and what’s the best way. What I find is there is not a lot…

How Do You Attract The Best Possible Person When They Have A Multitude Of Positions To Apply For?

by Craig Cherry

With the COVID restrictions easing and businesses able to re-open, the biggest concern I am hearing from my clients at the moment is the challenges they are facing to find, recruit and retain their core staff. With many businesses re-opening at once, it is no surprise each business is competing for a smaller pool of…

The Keys To Keep Your Customers Coming Back

by Craig Cherry

Businesses re-opening after lengthy lockdowns, will need to address the changes to economic activity, changing cultural norms, societal values and behaviours bought on by the COVID pandemic. But there’s more to it than that – keeping your customers at the center of your business – it’s more important now than ever before. Put yourself in…

Team Engagement What Level Of Engagement Do Your Employees Need for 10 out of 10 Performance?

by Craig Cherry

The COVID pandemic caused a transformational shift in the way we do business with many employees preferring to remain working from home. It is proven, beyond question, a highly engaged team is great for business; customers love interacting with people who love their jobs and revenue loves a highly engaged team! Delivering a 10/10 team…

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Warranties, What’s The Right Thing To Do When They Expire. A Tough One!

February 7, 2022 By Craig Cherry

I was recently asked my opinion about warranties, especially what’s the right thing to do when they expire. A tough one! Then as often happens the next day we had to return a used scooter we had bought from a local store, out of warranty. The store did not question our complaint with its ride,…

Working Together To Build Customer Loyalty Within Your Shopping District

April 14, 2021 By Craig Cherry

We hear a lot about the need for consumers to support local businesses; shopping with them and purchasing from them, especially in these tough times. My question is, what are businesses doing in local areas like small towns, communities and shopping districts to create customer loyalty to the total shopping area? Are they working together…

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