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#teamengagement

Are You Setting Your Team Up for Success?

by Craig Cherry

In this week’s article I want to share an experience I had this week with Qantas at the Perth airport. Driving to the airport I remembered I had read on Facebook (I think, but don’t quote me) that Qantas are now weighing all passenger’s carry-on luggage for extra weight. I hadn’t experienced this in Melbourne…

Is Your Team Fired Up and Ready To Go?

by Craig Cherry

Over the last two week’s I have been thinking about culture, teams, customer service and of course loyalty. Fundamentally – engagement. Deciding what the culture of your company will look like is easy, right? Yet, ensuring the company culture is embraced, picked up, run with and demonstrated by every staff member, department and leader every…

Don’t Forget The People Side Of The Experience

by Craig Cherry

As a matter of interest this week, I decided to visit a local shopping center that had just spent millions and millions of dollars upgrading not just one or two stores but the entire shopping center. I had heard conversations from other people in our community that the end result was fabulous, and they were…

Training That Changes Behaviour Back On The Job

by Craig Cherry

I’m happy to say I’ve been nice and busy working in-house with some of my great clients over the last weeks. While doing this one of my pet topics has come up again for discussion – how companies are doing their induction training and what’s the best way. What I find is there is not a lot…

How Do You Attract The Best Possible Person When They Have A Multitude Of Positions To Apply For?

by Craig Cherry

With the COVID restrictions easing and businesses able to re-open, the biggest concern I am hearing from my clients at the moment is the challenges they are facing to find, recruit and retain their core staff. With many businesses re-opening at once, it is no surprise each business is competing for a smaller pool of…

The Keys To Keep Your Customers Coming Back

by Craig Cherry

Businesses re-opening after lengthy lockdowns, will need to address the changes to economic activity, changing cultural norms, societal values and behaviours bought on by the COVID pandemic. But there’s more to it than that – keeping your customers at the center of your business – it’s more important now than ever before. Put yourself in…

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Moments Of Truth – leave a lasting positive impression on your customers

February 2, 2023 By Craig Cherry

During the last two weeks, I’ve stayed in two new hotels owned by a major hotel chain, possibly the largest hotel chain in the country, if not the world. My overall experience in each hotel was extremely different, highlighting the variation in staff training, on-job coaching and customer service standards. Clearly there has been a…

Service from a Distance

August 10, 2021 By Craig Cherry

Many business models have had to change due to Covid as it has impacted the way we do business, the way we deliver on our promises to our customers. Keeping your customer at the centre of your business has not changed and is more important than ever. We can still be of service to our…

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