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My Mother

by Craig Cherry

Last week I flew home to New Zealand to spend time with my mother who over the last few months has deteriorated very quickly both mentally and physically, due to advanced Parkinson’s disease. Only a few months ago, she was living in her own apartment within a care facility and now she requires  24-hour care.…

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Customer Service is Leadership Driven

June 8, 2022 By Craig Cherry

I often write about handling more difficult situations like my recent airline blog, Standing In The Shoes Of The Customer Creates Great Customer Loyalty but then you feel frustration when the basics are not done as happened to me last week. Whenever this happens, I look at why. You can blame the person who served you, but…

Be in the World of Your Customer

May 7, 2020 By The Loyalty Zone

Right now, in the current global situation, it can be easy to think the rules of building a successful business has changed.  While much has changed in the way we work, some for the better, keeping the customer at the centre of your business has not changed and is more important than ever. While much…

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