In this article I wanted to share an example of a prinicple that I am passionate about ‘Setting Your Team Up To Win’ and how we can implement this process when leading teams in other areas of life, as we do in business. When our team wins, we win. My daughter and I are directing…
#training
How To Measure the Impact of Customer Service Training
Customer service training is more than a one-time session, it’s a long-term investment in your people, your customers, and your business. But how do you know if it’s actually working? At The Loyalty Zone, we believe the effectiveness of any customer service training program must be evaluated with clarity, intention, and ongoing reflection. Here’s how…
Today’s challenge of being present
In this week’s article I wanted to discuss today’s challenge of being present. Devices like smartphones can impact people’s ability to be present in a number of ways, including: Even when a smartphone is turned off, its presence can reduce cognitive capacity and impair cognitive functioning. This can lead to slower work speeds and reduced ability…
Adults Are Children In BIG Bodies
One of the greatest pieces of advice I had ever been given is to remember that adults are children in big bodies. What does that mean to me? Like children they need boundaries, they need structure, they like positive feedback. I can’t remember who told me to be honest, but I’ve never forgotten this distinction…