In this article I wanted to share an example of a prinicple that I am passionate about ‘Setting Your Team Up To Win’ and how we can implement this process when leading teams in other areas of life, as we do in business. When our team wins, we win. My daughter and I are directing…
#Trainthetrainer
How To Measure the Impact of Customer Service Training
Customer service training is more than a one-time session, it’s a long-term investment in your people, your customers, and your business. But how do you know if it’s actually working? At The Loyalty Zone, we believe the effectiveness of any customer service training program must be evaluated with clarity, intention, and ongoing reflection. Here’s how…
Why Workers Training Workers Isn’t The Best Way
This week I had a conversation which went like this. A new employee has joined my prospective client’s team in a leadership role, up until now this company has always used their workers to train workers, however in this instance what became apparent was that it was not a successful training model and was identified…