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How 10/10 Customer Service and Product Awareness Can Drive HUGE Revenue Increases In Your Business

by Craig Cherry

Recently, I was back in the US presenting the results of their customer loyalty research to senior management and their teams. These guys are absolutely committed to driving revenue through customer loyalty research. They are now achieving an amazing +77 NPS (Net Promoter Score). The main focus when visiting and working with this company is…

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Seven Ways to Boost your Communication and Influence with Customers

October 11, 2019 By The Loyalty Zone

Why do you want better communication and more influence? For your business to thrive, every member of your team across all customer touch points must be able to communicate and influence effectively.  This is easier said than done as most staff members are not provided with the training, tools, or effective models for interacting with…

Leaders As Coaches (LAC) – Learning has not taken place until behavior has changed back on the job

October 19, 2022 By Craig Cherry

In last week’s article we discussed Training and how to identify if training is really needed and if so, what there is to train? In this article I promised to drill down on coaching and how to ensure training is transferred back on the job. If you haven’t read my previous article, How to identify…

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Address: 26 Somerville Street
Sorell TAS 7172 Australia
Phone: +61 3 8822 3383
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The Loyalty Zone USA

Address: 21603 N Backus Dr
Maricopa, Arizona 85138
Phone: +1 602 585 2276
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