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#variation

Do Your Team Feel Appreciated?

by Craig Cherry

Yesterday, I was running a workshop for one of my clients to present all of their results from their latest round of customer research to the team – including the customer feedback. I always present to the leaders first and then I have a one-hour session with the front-line team members. Yesterday we did two…

Variation is the Devil for Excellence in your business

by Craig Cherry

If you asked each individual leader within your team to go away and write down step by step exactly how they would deliver feedback. Do you know what they would come back and show you? Would they all say the same thing or would there be lots of differences (variation) In my experience working with leadership teams…

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Variation Is The Key To Gaining Customer Appreciation

February 22, 2023 By Craig Cherry

I often talk about the impact of variation on the customer. My last blog looked at Specsavers a company that I experience as having very good systems and training and one that has low variation. Coles supermarket is a great example. They provide lots of ways you can finalise your purchase with them, you can…

How To Identify If Training Is Really Needed And If So, What There Is To Train?

October 10, 2022 By Craig Cherry

In last week’s article we discussed Training and Why is it so difficult to get quality training done? In this article I promised to drill down on how to identify if training is really needed and if so, what there is to train, in the training industry we call this Analysing Performance. When we analyse performance…

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