Yesterday, I was running a workshop for one of my clients to present all of their results from their latest round of customer research to the team – including the customer feedback. I always present to the leaders first and then I have a one-hour session with the front-line team members. Yesterday we did two…
#variation
Variation is the Devil for Excellence in your business
If you asked each individual leader within your team to go away and write down step by step exactly how they would deliver feedback. Do you know what they would come back and show you? Would they all say the same thing or would there be lots of differences (variation) In my experience working with leadership teams…