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Key Note Speaking – Testimonial 7

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“Craig, your framework has given us all a pathway ‘to go one better.“

Key Note Speaking – Testimonial 6

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“Craig, your presentation met my expectations of engaging a resource speaker to address the group’s request for best practice in customer (internal and external) engagement. In particular, I believe you ‘walked the talk’ (role modelled) those benchmarks as pictorially represented throughout the room. Your enthusiasm, authenticity and vulnerability gave us all permission (and expectation) to View Full →

Key Note Speaking – Testimonial 5

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“Craig, you are an exceptional speaker, and then there was the coaching, which proved to be a most valuable learning experience for all participants.”

Key Note Speaking – Testimonial 4

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“Very relevant content that is immediately useful to all businesses. A role model in entertaining presentation styles. Used humour and activity to involve participants and energise the room – very clever.”

Key Note Speaking – Testimonial 3

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“Great message, so well-delivered. A must for all businesses!”

Key Note Speaking – Testimonial 2

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“Craig breaks the topic down to the basics. Is very energetic and keeps things moving. He provides very good content and specifics on what to do. Excellent handout.”

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Do You Know What You Are Really Selling?

November 12, 2020 By Craig Cherry

When I ask business owners what it is that they are selling, I am always told about their product or service. Unfortunately, most businesses make the mistake of thinking that if they have a good product or provide a good professional service it is enough, customer loyalty research however clearly shows that it is not…

Developing Service Standards

January 30, 2020 By The Loyalty Zone

There is a science and an art to developing service standards. Customer experience is largely subjective and based on feelings. This means that you can’t be too prescriptive and specific with your service standards, because they will sound artificial and scripted. And you can’t make them too loose and vague, because they won’t be useful…

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