AllClass

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The Loyalty Zone

2024-07-11T07:46:36+00:00

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Create the Gap, Bridge the Gap

August 19, 2021 By Craig Cherry

Train Those Standards & Procedures Into Your Teams There is no point having service standards if you don’t train them into teams. Behavioural training is often the best method as many people are unconscious about their own behaviour. We call this unconscious incompetence, see diagram below, training and feedback helps people move through the different steps.…

Don’t Forget The People Side Of The Experience

April 20, 2022 By Craig Cherry

As a matter of interest this week, I decided to visit a local shopping center that had just spent millions and millions of dollars upgrading not just one or two stores but the entire shopping center. I had heard conversations from other people in our community that the end result was fabulous, and they were…

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The Loyalty Zone Australia

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The Loyalty Zone Australia

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