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EDLYN FOODS

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EDLYN FOODS

The Loyalty Zone
2020-08-07T08:01:52+00:00
https://www.theloyaltyzone.com/testimonials/edlyn-foods/

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Variation Is The Key To Gaining Customer Appreciation

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I often talk about the impact of variation on the customer. My last blog looked at Specsavers a company that I experience as having very good systems and training and one that has low variation. Coles supermarket is a great example. They provide lots of ways you can finalise your purchase with them, you can…

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I spent last week in New Zealand with my family, restrictions lifted but with constant COVID changes during our trip a number of things occurred, return flights cancelled, urgent text communications and impacts on hotels. Let’s look at the experience of how these were handled – some I would say were handled really well that…

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