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First Focus

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First Focus

The Loyalty Zone
2024-07-11T07:51:08+00:00
https://www.theloyaltyzone.com/testimonials/first-focus/

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Leaders As Coaches (LAC) – Learning has not taken place until behavior has changed back on the job

October 19, 2022 By Craig Cherry

In last week’s article we discussed Training and how to identify if training is really needed and if so, what there is to train? In this article I promised to drill down on coaching and how to ensure training is transferred back on the job. If you haven’t read my previous article, How to identify…

Key Behaviours that Deliver a 10/10 Customer Experience

July 24, 2025 By Craig Cherry

In my last article, I discussed the importance of the customers experience across all touchpoints, each stage of their interactions with your business and delved deeper into the importance of Customer Journey Mapping – I refer to these touchpoints as ‘Moments of Truth’ they are the interactions that occur that leave a lasting positive or negative impression…

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