Kmart Tyre & Auto

Kmart Tyre & Auto

The Loyalty Zone

2020-09-04T12:38:08+00:00

https://www.theloyaltyzone.com/testimonials/kmart-tyre-auto/

Customer Service – Its all about timing not just actions

September 17, 2021 By Craig Cherry

When we talk about customer service, we often forget about when the best time is to greet people and farewell. We talk about, greetings and farewells and asking questions but what’s not really discussed in detail is timing. For example, when do you greet someone? When is the right time to greet someone? If you…

Create the Gap, Bridge the Gap

August 19, 2021 By Craig Cherry

Train Those Standards & Procedures Into Your Teams There is no point having service standards if you don’t train them into teams. Behavioural training is often the best method as many people are unconscious about their own behaviour. We call this unconscious incompetence, see diagram below, training and feedback helps people move through the different steps.…

Kmart Tyre & Auto

Kmart Tyre & Auto

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