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MTU

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MTU

"Working with The Loyalty Zone has inspired my team and colleagues and has allowed all staff to think about how they can provide customer service excellence. I get better engagement from the teams, and the bottom up approach that involves each and every employee in the organization, is why I would recommend The Loyalty Zone.”
The Loyalty Zone
2020-08-07T06:33:20+00:00
"Working with The Loyalty Zone has inspired my team and colleagues and has allowed all staff to think about how they can provide customer service excellence. I get better engagement from the teams, and the bottom up approach that involves each and every employee in the organization, is why I would recommend The Loyalty Zone.”
https://www.theloyaltyzone.com/testimonials/mtu/

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10 Actions To Implement A Customer Loyalty Research Program

September 28, 2020 By Craig Cherry

How to implement a customer loyalty research program that drives repeat business. When we refer to the term ‘repeat business’ we are referring to your loyal customers. Loyal customers are those customers who actively return to do repeat business with you and who promote you to their friends and colleagues. Reading this article will tell…

Why We Should Workshop Successful Results

July 23, 2023 By Craig Cherry

In this week’s article I wanted to discuss success and why it is critical to spend as much time understanding why an intended outcome was successful as we tend to do when something fails.  As I mentioned in a previous article One Man Three Lifetimes one of the things we do in our research is…

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