PULTENEY GRAMMAR

PULTENEY GRAMMAR

The Loyalty Zone

2020-08-07T08:39:11+00:00

https://www.theloyaltyzone.com/testimonials/pulteney-grammar/

Handling Customer Complaints

February 2, 2021 By Craig Cherry

How do you actually handle customer complaints? Most people don’t do this well, even though it comes back to doing what you know to do. Treat others how you want to be treated. The Golden Rule Simple right? Then why do most people allow their views and attitudes to get in the way of doing…

Create the Gap, Bridge the Gap

August 19, 2021 By Craig Cherry

Train Those Standards & Procedures Into Your Teams There is no point having service standards if you don’t train them into teams. Behavioural training is often the best method as many people are unconscious about their own behaviour. We call this unconscious incompetence, see diagram below, training and feedback helps people move through the different steps.…

PULTENEY GRAMMAR

PULTENEY GRAMMAR

The Loyalty Zone Australia

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PULTENEY GRAMMAR

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The Loyalty Zone Australia

Get in touch