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ST. MICHEL (NZ)

by

ST. MICHEL (NZ)

The Loyalty Zone
2020-08-07T07:59:33+00:00
https://www.theloyaltyzone.com/testimonials/st-michel-nz/

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Adults Are Children In BIG Bodies

November 9, 2022 By Craig Cherry

One of the greatest pieces of advice I had ever been given is to remember that adults are children in big bodies. What does that mean to me? Like children they need boundaries, they need structure, they like positive feedback. I can’t remember who told me to be honest, but I’ve never forgotten this distinction…

What is the difference between Customer Loyalty and Customer Service?

November 23, 2022 By Craig Cherry

A lot of companies look at their customer service as an opportunity to improve their business, which is a valid thing to do. But most do not stop to consider, what distinguishes customer loyalty and what distinguishes customer service. Many have the two collapsed. The difference between customer satisfaction surveys and customer loyalty surveys is…

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