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TEC THE EXECUTIVE CONNECTION

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TEC THE EXECUTIVE CONNECTION

The Loyalty Zone
2020-08-07T07:59:59+00:00
https://www.theloyaltyzone.com/testimonials/tec-the-executive-connection/

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How 10/10 Customer Service and Product Awareness Can Drive HUGE Revenue Increases In Your Business

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Recently, I was back in the US presenting the results of their customer loyalty research to senior management and their teams. These guys are absolutely committed to driving revenue through customer loyalty research. They are now achieving an amazing +77 NPS (Net Promoter Score). The main focus when visiting and working with this company is…

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During the last two weeks, I’ve stayed in two new hotels owned by a major hotel chain, possibly the largest hotel chain in the country, if not the world. My overall experience in each hotel was extremely different, highlighting the variation in staff training, on-job coaching and customer service standards. Clearly there has been a…

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