Westpac

Westpac

The Loyalty Zone

2020-09-04T12:59:47+00:00

https://www.theloyaltyzone.com/testimonials/westpac/

Training That Changes Behaviour Back On The Job

April 5, 2022 By Craig Cherry

I’m happy to say I’ve been nice and busy working in-house with some of my great clients over the last weeks. While doing this one of my pet topics has come up again for discussion – how companies are doing their induction training and what’s the best way. What I find is there is not a lot…

Developing Service Standards

January 30, 2020 By The Loyalty Zone

There is a science and an art to developing service standards. Customer experience is largely subjective and based on feelings. This means that you can’t be too prescriptive and specific with your service standards, because they will sound artificial and scripted. And you can’t make them too loose and vague, because they won’t be useful…

Westpac

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The Loyalty Zone Australia

The Loyalty Zone USA

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