Westpac

Westpac

The Loyalty Zone

2020-09-04T12:59:47+00:00

https://www.theloyaltyzone.com/testimonials/westpac/

Standing In The Shoes Of The Customer Creates Great Customer Loyalty

May 10, 2022 By Craig Cherry

From the moment you interact with a business, there are multiple touchpoints that occur. These touchpoints are called ‘moments of truth.’ Moments of truth are interactions that occur that leave a lasting positive or negative impression on a customer. If you think about an airline for example: you arrive at the airport, check-in, go to…

Why Is It So Difficult To Get Quality Training Done?

October 5, 2022 By Craig Cherry

It seems to me that too many businesses consider training to be an ad hoc exercise; it is only considered when onboarding a new employee or introducing new policy or procedures. Even then many companies have no documented system of onboarding new employees, its often a tell session which is not how the majority of…

Westpac

Westpac

The Loyalty Zone Australia

The Loyalty Zone USA

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The Loyalty Zone Australia

The Loyalty Zone USA

Get in touch