"I’m hospitality through and through. I’ve been in the game for 25 years and since The Loyalty Zone came on board, and especially with Craig at the helm, it’s reinvigorated me. It’s very real. There are so many businesses out there that think they’ve got the right stuff, but there’s much more to it. I did the course and it was very professional, it’s honest, and it’s simple, but it’s the simple things that are hardest to do. I like how they do a good job with the workshops, from the games to the questioning to way we group up and talk to each other. We've seen results and the customers have said it, and it does come down to service. It's all about the hospitality from the moment someone enters the door. Everyone is on it and looking 10 out of 10. We're getting a lot of return customers and we know people are talking and saying that we’re friendly and we see the percentages slowly rising with the goal setting. It’s quite simple but there’s a lot to process and as time goes on you’ve got to be loyal to The Loyalty Zone and it will all come out. You’ve got to buy into it and then you can grow."
The Loyalty Zone
Head Chef Zagames