How do we maintain Customer Loyalty when the way we do business has changed?

Why Voice of Customer Survey Dismay is Costing You Money

July 24, 2020 By Craig Cherry

If you were to ask a room full of CEOs “How many of you use a voice of customer survey to learn what your customers are saying about you”? In this article, I’m going to tell you what they say. And the answer may shock you. Most of us do not use a proven methodology…

The Value of Group Interviews

June 11, 2021 By Craig Cherry

In my experience not many companies consider doing group interviews as a viable option as part of their recruitment strategy. When I ask them why I am frequently told that the thought of running a group interview, seems too hard to organise and I don’t have time, or the skills do run it. I can’t…

How do we maintain Customer Loyalty when the way we do business has changed?

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