Why do you need to SPEND LONGER than 10 minutes to interview a potential team member?

Customer Service – Its all about timing not just actions

September 17, 2021 By Craig Cherry

When we talk about customer service, we often forget about when the best time is to greet people and farewell. We talk about, greetings and farewells and asking questions but what’s not really discussed in detail is timing. For example, when do you greet someone? When is the right time to greet someone? If you…

WHY? Do Some Companies Get It So Right – Very Low Variation If Any, Ever?

June 16, 2022 By Craig Cherry

This week I’m asking myself WHY? WHY, is it that I am constantly told by friends and colleagues that I should work with this company or that company because as customers they experience a massive variation in the customer service they receive? WHY? Do I get told about this massive variation between stores within the…

Why do you need to SPEND LONGER than 10 minutes to interview a potential team member?

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