Why do you need to SPEND LONGER than 10 minutes to interview a potential team member?

Variation Is The Key To Gaining Customer Appreciation

February 22, 2023 By Craig Cherry

I often talk about the impact of variation on the customer. My last blog looked at Specsavers a company that I experience as having very good systems and training and one that has low variation. Coles supermarket is a great example. They provide lots of ways you can finalise your purchase with them, you can…

How To Sharpen Your Customer Service Edge In 2023

January 23, 2023 By Craig Cherry

Reading this article will tell you exactly what actions you need to take to sharpen your customer service edge. As a Customer Loyalty Expert, Speaker, Trainer, Coach and Business Mentor I am often asked by people what are the top 5 actions to ensure delivery of customer service excellence. Here are 5 great actions you…

Why do you need to SPEND LONGER than 10 minutes to interview a potential team member?

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