You can’t ‘DO’ an apology – will we ever trust Qantas again?

4 Ways to Set Your Team up for Success

February 26, 2020 By The Loyalty Zone

Setting your team up for success doesn’t happen overnight. It’s a daily occurrence of the team working together and being clear about the goals you want to accomplish. A manager or owner of a business is motivated to see the business succeed. Other people that work within the business may not be as motivated or…

Warranties, What’s The Right Thing To Do When They Expire. A Tough One!

February 7, 2022 By Craig Cherry

I was recently asked my opinion about warranties, especially what’s the right thing to do when they expire. A tough one! Then as often happens the next day we had to return a used scooter we had bought from a local store, out of warranty. The store did not question our complaint with its ride,…

You can’t ‘DO’ an apology – will we ever trust Qantas again?

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The Loyalty Zone Australia

The Loyalty Zone USA

Get in touch