You can’t ‘DO’ an apology – will we ever trust Qantas again?

Team Engagement What Level Of Engagement Do Your Employees Need for 10 out of 10 Performance?

February 18, 2021 By Craig Cherry

The COVID pandemic caused a transformational shift in the way we do business with many employees preferring to remain working from home. It is proven, beyond question, a highly engaged team is great for business; customers love interacting with people who love their jobs and revenue loves a highly engaged team! Delivering a 10/10 team…

Giving Feedback

November 9, 2019 By The Loyalty Zone

As leaders, giving feedback and is critical to enhancing performance with staff. People want to know how they can improve and that they are doing a good job. The same can be said for leaders. In their article ‘Being a great leader means giving and receiving feedback’, Jack Zenger and Joseph Folkman researched over 50,000 executives,…

You can’t ‘DO’ an apology – will we ever trust Qantas again?

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