• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
  • Skip to footer navigation
  • +61 3 8822 3383
  • [email protected]
  • Facebook
  • Instagram
  • LinkedIn
  • YouTube
The Loyalty Zone

The Loyalty Zone

  • Home
  • What we do
  • Media
    • Radio
  • Blog
  • Our Clients
  • About Us
    • Meet the team
  • Contact

What Are Your Customers Saying About You?

by The Loyalty Zone

The concept of “10 out of 10 or nothing” is about doing something perfectly.

It’s not just an empty saying. It’s a focus, a belief, a way of living, and a way of operating your business.

One of the first steps to deliver a 10 out of 10 service is to research your customers and know what they are saying about you. It’s a crucial first step.

Do they love the experience? Are they recommending you to their friends? Are they planning to return?

Many businesses do have some sort of customer research, a form to fill in, an email survey or a follow-up phone call after a purchase. However, this type of research is usually too much effort, so customers ignore it or the survey is asking the wrong questions.

A customer satisfaction survey is only measuring their satisfaction and does not indicate if they are planning to return and tell others about you.

If you don’t know what your customers are saying about you, how can you make improvements?

Most businesses don’t know:
-How many customers promote them to their friends
-How to drive that kind of word-of-mouth referral
-How many customers will return

Even if the business is growing, they don’t realise how much growth they’re losing because they are not measuring the customer experience.

Think of it like playing sport and not knowing the score until the game ended. That would be ridiculous, and it’s just as ridiculous for a business.

Doing research is not a one-off exercise. Like all the other measurements in business, you should repeat this research regularly. With our clients, we typically do this research every 3-4 months so they can measure, act and review in a reasonable time.

Delivering 10 out of 10 will boost your revenue and bottom line. It starts with researching your customers.

LinkedInSharePinTweet

Primary Sidebar

Ten Ways to Stand out in Price-Driven Market

October 3, 2019 By The Loyalty Zone

The price trap and why you should avoid it Have you ever heard of the price trap? It’s a dilemma that most business owners have to grapple with as they try to stand out in the marketplace. And who can blame us? Most economists spell doom for our economy; buyer confidence is low; layoffs are…

Seven Ways to Boost your Communication and Influence with Customers

October 11, 2019 By The Loyalty Zone

Why do you want better communication and more influence? For your business to thrive, every member of your team across all customer touch points must be able to communicate and influence effectively.  This is easier said than done as most staff members are not provided with the training, tools, or effective models for interacting with…

Footer

The Loyalty Zone Australia

Address: 26 Somerville Street
Sorell TAS 7172 Australia
Phone: +61 3 8822 3383
Email: [email protected]

  • Facebook
  • Instagram
  • LinkedIn
  • YouTube

The Loyalty Zone USA

Address: 21603 N Backus Dr
Maricopa, Arizona 85138
Phone: +1 602 585 2276
Email: [email protected]

Get in touch

Our mission is to get your business in the zone.
​Contact us and let us know how we can help.

Contact Us

© 2023 The Loyalty Zone · Privacy Policy · Website by JB Studio 360

  • Home
  • Blog
  • Contact