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Outstanding Customer Service Is NOT Rocket Science!

October 2, 2024 By Craig Cherry

As a Customer Loyalty expert, I spend a lot of time talking about the customers feelings and how each interaction directly impacts how they feel. I also focus on the difference you can make to each of your customers, I am often dismayed and frustrated when I see examples of businesses and employees not doing…

How Do You Reward Your Customers?

February 22, 2022 By Craig Cherry

In my article last week I discussed warranties and what’s the right thing to do when they expire. Since then, I have had many questions put forward to me around Gift Cards and Vouchers. Again, It’s a Tough One or is it! So, I decided to research the Australian Consumer Law – New Gift Card Laws…

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