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5 Actions To Discover Your Employee Engagement

October 16, 2020 By Craig Cherry

Reading this article will tell you exactly what actions you need to take to discover what your teams engagement level is. I have included a case study to highlight the information that is available to you if your take these critical actions. 1. Why It Is Important To Have A Highly Engaged Team? If we…

Standing In The Shoes Of The Customer Creates Great Customer Loyalty

May 10, 2022 By Craig Cherry

From the moment you interact with a business, there are multiple touchpoints that occur. These touchpoints are called ‘moments of truth.’ Moments of truth are interactions that occur that leave a lasting positive or negative impression on a customer. If you think about an airline for example: you arrive at the airport, check-in, go to…

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