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Developing Service Standards

January 30, 2020 By The Loyalty Zone

There is a science and an art to developing service standards. Customer experience is largely subjective and based on feelings. This means that you can’t be too prescriptive and specific with your service standards, because they will sound artificial and scripted. And you can’t make them too loose and vague, because they won’t be useful…

Re-Opening For Success, Why Will Your Customers’ Re-Choose You And Your Business

August 19, 2021 By Craig Cherry

Re-opening requires more than a return to normal, business will still need to address the changes to economic activity, changing cultural norms, societal values and behaviours. To re-open and to out manoeuvre uncertainty also requires a program of reinvention as stated by Accenture in 5 Priorities to help reopen and reinvent your business Right now,…

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